CONTACT VIA Email - factfitnesscoaching@gmail.com

Refund Policy- No refunds on merchandise purchases, and exchanges are at facility discretion. Service related refunds are provided up to 1 day prior to start of services.  Refunds are also provided in event of billing error. There are no refunnds, early cancellation or circumventing the 30 day notice in the event a trainer, Coach or staff members is no longer working at FACT Fitness. Refunds are provided if the service itself (not the service provider) is no longer available. If at any point a client chooses not to show up for remaining sessions in a package no refund will be issued and said sessions will be lost. 

Make Up Policy- All make ups are to be completed within the timeframe of the packages. Make ups can be for ANY Reason as long as 24 hour notice is given. Within a pacakge make ups must be rescheduled with their Coach, they can be rolled to future months as long as package is current. If a number of sessions are "completely" unable to be completed in a current package they can be added to a future purchased package within 6 months time period (clients will not loss value of services paid for). However, "one off" future sessions not under a current package will not be scheduled as make ups.

Cancellation Policy - There must be a 30 Day Notice provided to cancel ANY monthly package! Example: whenever a cancellation notice is provided by email to (factfitnesscoaching@gmail.com) the client will have 1 more charge.The only exceptions to this is if client moves outside a 30 mile radius of the facility and is no longer able to utilize the service or an emergency situation arises that doesn't allow for the client to continue to utilize the service. There is a 24 hour cancellation policy for each PT session. If less than 24 hour notice is provided that session will be lost. The only exception to the 24 hour cancellation policy is extenuating circumstances to be solely determined at facility discretion. In cases of extenuating circumstances the session will be considered as able to make up and must be rescheduled. 

Hold/Freeze Policy - Packages have the ability to be frozen without charge up to 2 months at facility discretion or under medical recommendation. Whenever the freeze is lifted the service will remain as normal and the 30 day cancellation is still in place from restart period. 

Privacy Policy for Fact Fitness

At Fact Fitness, we are committed to protecting your privacy and the confidentiality of your personal information. This privacy policy explains how we collect, use, and protect your information when you use our gym facilities or services.

Information We Collect

We may collect personal information from you when you sign up for a membership, book a class, or use our gym facilities. This information may include your name, address, email address, phone number, date of birth, and payment information.

We may also collect non-personal information, such as your IP address and browser data, when you use our website or mobile app.

How We Use Your Information

We use your personal information to:

• Process your membership application and payments
• Provide you with access to our gym facilities and services
• Communicate with you about your membership, class bookings, and other gym-related information
• Respond to your inquiries and requests
• Market and advertise our services to you
• Schedule consultations with you

We may also use your information to improve our services and customize your gym experience.

How We Share Your Information

We do not sell or share your personal information with third parties, except as necessary to provide our gym services or as required by law. For example, we may share your information with our payment processing provider to process your payments.

We may also share your information with our marketing and advertising partners to help us reach new customers and promote our services.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures, such as encryption and firewalls, to protect your information.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You can do so by contacting us at factfitnesscoaching@gmail.com.

Updates to This Policy

We may update this privacy policy from time to time. We will post any updates on our website and notify you of any material changes. Your continued use of our gym facilities or services after any changes to this policy will constitute your acceptance of the changes.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at factfitnesscoaching@gmail.com.